Same Nerds. Better Toys.

This is the team: Dedicated Mac admins and Mac support experts. Real people who care about this work have been doing it for a long time and are genuinely good at it.

Mike Volchok

President

Mike started in 1993 with a pair of rollerblades and a belief that IT support could be both knowledgable and kind. From his start on his own, he built a consulting business that supported hundreds of clients. In 2007 he opened Mike's Tech Shop, Chelsea's Nice Little Friendly Mac shop. Finally, Mike launched MTS Pro Services to provide Managed IT Services to small and medium businesses. While Mike's name is on the door, the credit of all MTS's success goes mostly to the incredible team of people who deliver the services every day.

Account Team

Amanda Laluk

Director, Account Management

Amanda oversees account management, helping keep technical projects, client communication, and internal teams aligned — especially when things get a little chaotic. Having worked across multiple roles within the organization, she’s developed a knack for translating complicated conversations into something people can actually follow . Outside of work, she spends her time collecting trinkets, reading, and probably starting more creative projects than any one person realistically needs at a time.

Juan Nazario

Juan Nazario

Account Manager

Kenny Carmichael

Kenny Carmichael

Account Manager

Project Team

Bob Thomas

Director, Projects

Bob joined MTS in 2022 as Projects Director, bringing with him 15 years of experience at Apple. With a background in Apple technology and client-focused problem solving, he specializes in leading projects that help companies streamline operations, improve user experiences, and navigate complex IT initiatives. When not at work, you can find Bob behind a camera lens as a landscape photographer.

Miëke Newhart

Miëke Newhart

Project Manager

Support Team

Joey Tesauro

Director, Support

Joey ended up at MTS after building his career in technical support and systems engineering, eventually moving from solving the tickets himself to automating those processes, and finally to leading the teams that solve them. He brings a practical, process-driven approach to support leadership, with a healthy suspicion of anything described as "just this once." When not at work, he's usually found either constructing elaborate lego sets or helping people with difficult bosses in Elden Ring or Dark Souls 3.

Doug Minarik

Doug Minarik

Tier One Support

Genevieve Blesch

Genevieve Blesch

Tier One Support

Najene Epps-McLean

Najene Epps-McLean

Tier One Support

Joseph Stamatelos

Joseph Stamatelos

Tier One Support

Ricky Hasney

Ricky Hasney

Tier One Support

Greg Zappile

Greg Zappile

Tier Two Support

Danielle Riccio

Danielle Riccio

Tier Two Support

Caden Beck

Caden Beck

Tier Two Support

Anthony Spiduro

Anthony Spiduro

Tier Two Support

Nascha Morrison

Nascha Morrison

Tier Two Support

Cristina Rivera

Cristina Rivera

Tier Two Support

Kate Minlionica

Kate Minlionica

IT Coordinator

Systems Team

Aaron Smith

Director, Systems

With over three decades in enterprise technology, including stints at IBM, WPP and a range of consulting engagements, Aaron has spent his career building, securing, and rationalizing the systems that businesses actually run on. Outside of work, he's usually deep in a history book, a sci-fi or fantasy novel, or a tabletop game. He picked up Dungeons & Dragons at age seven and never put it down; 45 years on, he's still rolling dice with the friends he made in high school.

Sean Hansell

Sean Hansell

Systems Team

Adam Lazar

Adam Lazar

Systems Team

Armando Siliezar

Armando Siliezar

Systems Team

JC Lunardini

JC Lunardini

Systems Team

Philip Van Lewis

Philip Van Lewis

Systems Team

Sebastian Indocochea

Sebastian Indocochea

Systems Team

Lacy Pinder

Lacy Pinder

Systems Team

Rich R.

"MTS has been an invaluable partner to our team — whenever we need them, they're there, and their expertise never disappoints. It's rare to find an IT partner that's both deeply knowledgeable and genuinely responsive, and MTS checks both boxes every time."

-Rich R.
VP Integrated Production Services - Ayni Brigade