Service at MTS Pro Services

MTS Pro Services has been an Apple Authorized Service Provider since 2006 and recognized as a Premium Service Provider by Apple since 2011. Premium Service Providers are an elite tier of Apple Authorized Service Providers that continually meet Apple’s criteria of service excellence and technical support.

Before Bringing Your Machine in for Service:

  • “Find My” must be disabled on Macs running 10.15 or later, and on all iOS devices checked in for service.

  • Firmware passwords must be removed before checking in items for service. If the machine isn’t functional enough to remove it, a Proof of Purchase that lists the serial number of the computer is required for removal.

Your Details

Delivery Details

Courier service is available in Manhattan below 125th St and in some areas of Brooklyn.

Deliveries to/from Brooklyn are billed for a vehicle courier.

Courier service is available Mon-Fri from 9am-5pm.

Courier service requires a 2-3 hour window for pickup/delivery and a contact name and phone number. If your office closes at 5pm, courier service must be ordered by 2pm.

Courier Fees:

$25 for a bike messenger (up to 3 laptops), one-way
$50 for a vehicle (desktop or 3+ laptops), one-way

Device Details

Add Additional Device

A nonrefundable $75 diagnostic fee may apply for any item checked in for service.

Courier fees are nonrefundable.

Payment is required prior to repair, with the exception of clients with established Net30 terms. Payment delays can result in repair delays.

Although every attempt will be made to ensure your personal information is , MTS is not responsible for data loss. Backup or recovery services are done as labor services only. Some software may require a reinstallation, re-authentication via sign-in, or a product key for reactivation. The customer is responsible for these credentials.

MTS is not responsible for any accessories included with items checked in for service, including but not limited to: boxes, bags, cases, adapters, cables. Stickers and asset tags may be lost during service.

Any item left for service & not picked up within 60 days will be considered abandoned. The item will become property of MTS and the repair deposit may be forfeited to help regain any costs.

Anything else we should know?