Proactive support, designed to minimize downtime and improve user satisfaction. Managed Services includes: Unlimited help desk service, remote and on-site support, proactive care and monitoring, a living knowledge base, and quarterly action plans. It is a flat rate service that covers software and configuration support, billed monthly per computer.
Help Desk Support
Our Help Desk is an in-house service that provides immediate support to your employees. They can email or call in service requests and receive immediate responses. The Help Desk is staffed with IT experts based in the heart of Chelsea, NY. The help desk maintains configuration and support information for your company that help them provide quality support.
Our team will provide regular check-ups and monitor automated systems. Keeping software up-to-date, surveying storage needs, and maintaining your network security, are all common ways to ensure that your downtime is limited.
From Zero-Touch to White Glove, standardizing how your devices are tracked and deployed makes the experience better not only for your end users, but also for your IT staff and organization as a whole. We work with you to build a deployment process that fits your unique requirements, integrating with DEP, LDAP, or any other systems your utilize.